This Privacy Policy explains how LF Therapy – Physiotherapy & Sports Performance ("we", "us", "our") collects, uses, and protects your personal information when you use our services or visit our website www.lftherapy.co.uk.

By using our services, you agree to the practices described in this Policy. If you do not agree, please do not use our site or services.

1. Who We Are

LF Therapy – Physiotherapy & Sports Performance

187a Arthur Road, London SW19 8AE

Email: info@lftherapy.co.uk

We act as the Data Controller when processing your personal information.

2. Information We Collect

Information you provide:

Name
Address
Email
Phone number
Booking information
Payment information
Injury history and health information (when necessary for physiotherapy)

Sensitive health data:

We collect health information only when necessary to deliver physiotherapy and rehabilitation services. This is processed lawfully under UK GDPR for healthcare provision.

Information collected automatically:

IP address
Device type
Browser type
Website interactions
Cookies (only if you consent)

Information from third parties:

Analytics providers (Google Analytics)
Payment processors (Stripe/SumUp)
Advertising platforms (Google Ads, Meta — only if you consent)

3. How We Use Your Information

Deliver physiotherapy and rehabilitation services
Manage bookings and communication
Process payments
Keep accurate medical records
Improve our website and marketing
Stay compliant with UK clinical and legal requirements

We never sell personal data.

4. Legal Bases for Processing

Healthcare provision – for clinical notes and treatment
Legitimate interest – booking management, security, communication
Consent – marketing emails, analytics cookies
Legal obligation – retaining clinical records and financial data

5. Sharing Your Information

We may share data with trusted third parties:

Payment processors
IT & website providers
Analytics tools
Marketing tools (only with consent)
Insurance companies (when processing claims)

They only use your data for the purpose we instruct.

6. Cookies & Tracking Technologies

We use essential cookies for functionality.

Analytics and marketing cookies only load if you click "Accept All".

You can change cookie settings anytime using our cookie banner or Cookie Policy.

7. Data Retention

Clinical records: 8 years (HCPC/CSP requirement)
Financial records: 6 years
Marketing data: until you unsubscribe

8. Your Rights

You may request at any time:

Access

Correction

Deletion

Restriction

Objection

Data portability

Withdrawal of consent

9. Children's Data

We do not knowingly collect information from individuals under 18 without parental consent.

10. Security

We use industry-standard protection measures including encryption and secure storage. No method is 100% secure, but we take all reasonable precautions.

11. Updates to This Policy

We update this Policy when required. Latest version: November 2025.

12. Contact Us

Email: info@lftherapy.co.uk

Address: 187a Arthur Road, London SW19 8AE, United Kingdom